Frequently Asked Questions
- What is your return policy?
- Are my credit card and personal information secure when I shop with Profile Coins & Collectibles?
- Is my privacy protected when I shop from Profile Coins & Collectibles and when I visit ProfileCoins.com?
- How can I ensure that I receive confirmations and emails from Profile?
- How do I unsubscribe from your email newsletter?
- What should I use to clean my coins? Do you recommend cleaning them?
- When was Profile Coins & Collectibles started?
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What is your mailing address?
- Can I visit Profile Coins & Collectibles?
- Do you accept international orders?
- Do you buy coins?
- How do I submit product ideas, suggestions, or business proposals?
What is your return policy?
Every item we sell is backed by our 30-Day Money-Back Guarantee of Satisfaction. Your satisfaction is our priority. Should you have any questions or concerns about your purchase, please contact us at serviceyoudeserve@profilecoins.com. If you would like to return your purchase within 30 days for a full refund, follow the steps here.
^ Return to top ^Are my credit card and personal information secure when I shop with Profile Coins & Collectibles?
Every precaution has been taken to ensure that our website, ProfileCoins.com, is secure. For more details, see our Privacy Policy.
^ Return to top ^Is my privacy protected when I shop from Profile Coins & Collectibles and when I visit ProfileCoins.com?
The information you provide to Profile Coins & Collectibles helps us serve your individual needs and interests, expedite your orders, and alert you to new products and special offers. We have controls in place to protect you against the loss, misuse or alteration of information you provide. On our website, ProfileCoins.com, credit card and other sensitive information is encrypted for your protection. Please see our Privacy Policy for more information.
^ Return to top ^How can I ensure that I receive confirmations and emails from Profile?
To ensure you receive email confirmations and newsletters from Profile, please add ProfileCoins.com and enews.ProfileCoins.com to your address book.
^ Return to top ^How do I unsubscribe from your email newsletter?
You can quickly unsubscribe from our newsletter list by clicking on the unsubscribe link at the bottom of any newsletter.
^ Return to top ^What should I use to clean my coins? Do you recommend cleaning them?
Cleaning coins is not recommended. Cleaning can permanently damage a coin's surface, thereby reducing and possibly destroying its value. An expert can easily spot a cleaned coin and will usually stay clear of it.
^ Return to top ^When was Profile Coins & Collectibles started?
Profile Coins & Collectibles was launched in 2011 by a team of coin experts with decades of numismatic experience that they use to select the best products for our customers
^ Return to top ^Can I visit Profile Coins & Collectibles?
Unfortunately, we are an online only business and not set up to provide tours or accept visitors at this point.
^ Return to top ^Do you accept international orders?
We only ship within the United States and its territories at this time.
^ Return to top ^Do you buy coins?
Though we are not actively soliciting coins for purchase at this time, please email us at serviceyoudeserve@profilecoins.com if you have a collection or specific items you think may be of interest.
^ Return to top ^How do I submit product ideas, suggestions, or business proposals?
We value the input of all of our customers and suggestion can be emailed to serviceyoudeserve@profilecoins.com or submitted through our Contact Us page on the website.
^ Return to top ^Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.