Profile's Promise

With The Profile Promise, you can collect with confidence. From authenticity guarantees to easy returns, we’ve got your back—so you can focus on the joy of collecting.

Genuine, or we make it right

Every coin we sell is guaranteed to be authentic.

Counterfeit Confidence

Counterfeit products are a growing issue in numismatics. Our expert buyers inspect all incoming inventory so you can be assured that every Profile purchase is genuine.

Authentication Validation

All PCGS/NGC/CAC/ANACS-certified coins are scanned and validated prior to shipment, ensuring all slabbed products are genuine.

14-Day Satisfaction Guarantee (Non-Bullion Items)

We go beyond authenticity. If you don’t love your purchase, you may return eligible non‑bullion items in original, untampered condition within 14 days for a refund or exchange. For assistance, contact us at serviceyoudeserve@profilecoins.com.

Bullion & Market-Priced Products (Important Notice)

Bullion and other precious metals products (including American Silver Eagles, bars, and rounds) are priced based on live market conditions.

Because precious metals markets fluctuate daily:

  • Bullion items may only be returned within 5 days of delivery
  • Approved returns are subject to a market loss adjustment if spot prices decline after purchase

Market loss reflects the difference between the original purchase price and the current market value at the time your return is received.

Bullion products must be returned unopened, unaltered, and in original packaging.

Fast-Track Help

Our customer service team responds to all emails within 1-2 business day. Real humans, real support.

Fine-Print Essentials

  • Certified coins must remain in their original, untampered holders
  • Raw coins must be returned unaltered and will be verified against shipment records
  • Misrepresentation or tampering voids eligibility and may jeopardize account standing
  • Return shipping is paid by the buyer, except in cases of confirmed product defects or shipping errors.
  • Collecting is about joy—Profile makes no promise of investment performance